Terms and Conditions

 

Last Updated: June, 2025

 

1. Introduction

Welcome to Scrubby's Laundromat. These Terms and Conditions (“Terms”) govern your access to and use of our laundromat services (“Services”). By using our services, you agree to be bound by these Terms. If you do not agree with any section of these Terms, please refrain from using our facilities and services.

2. Definitions

• Customer/User: Any person using our equipment, facility or services.
• Services: Self-service laundry, drop-off laundry, pick-up & delivery, or other services provided by us.
• Premises: The physical location of Scrubby's Laundromat.

3. Access and Use of Facilities

• Hours of Operation: Our hours of operation are posted on our Home Page and may change from time to time. Users are responsible for leaving the premises by closing time.
• Authorized Use: Access to our machines and facilities is limited to customers who adhere to these Terms. Misuse or vandalism will result in refusal of service and may lead to legal action.
• Age Restrictions: Customers under the age of 16 must be accompanied by a responsible adult.

4. Customer Responsibilities

• Proper Use: Customers must follow the Operational Guidelines (see below; also posted on our bulletin board). Improper loading, usage, or interference with the machines can lead to damage and fines.
• Personal Belongings: Please check all pockets, and remove any valuables or items before placing them into machines. Scrubby's Laundromat is not responsible for loss or damage of any personal belongings left unattended, or left behind.
• Safety: Users should exercise caution when operating machinery; injuries or accidents should be reported immediately to our staff.

5. Items Not Allowed In Washers or Dryers

• Items containing fuel, oil, tar or glue
• Auto detailing rags
• Paint shop rags
• Mops with chemicals
• Horse blankets
• Outdoor rugs
• Auto mats
• Feather mattresses

     Note: Only items which have been washed first are permitted in the dryers.

     Any questions? Ask the staff for guidance before loading washers.

6. Payment & Pricing

• Pricing Structure: Prices are clearly posted at our front counter. Charges may be based on machine size, usage time, on a per-item basis, or on a per-load basis, as appropriate for each service.
• Payments: Payment is accepted via coins, cash, debit card, credit card, or mobile payment methods.
• Promotions & Discounts: Any discounts or promotional offers are subject to the specific terms outlined at the time of promotion.
• Gift Certificates: All Terms and Conditions regarding Gift Certificates are outlined on our Gift Certificates Web Page.

7. Liability and Limitations

• Equipment Use: Scrubby's Laundromat provides access to machines “as is” and “as available.” We make no warranties regarding the condition, availability, or uninterrupted operation of our equipment.
• Damage or Loss: While every effort is made to maintain equipment in good order, Scrubby's Laundromat is not liable for any damage to clothing items, shrinkage, loss of color, or any other kind of damage that might occur during the laundry process unless caused by gross negligence or willful misconduct by our staff.
• Force Majeure: We are not liable for service interruptions or delays due to events beyond our control, including natural disasters or power failures.

8. Prohibited Activities

• Unauthorized Modification: Users are prohibited from altering or tampering with any machines or devices.
• Illegal Substances: The use or storage of hazardous or illegal substances on the premises is strictly prohibited.
• Disruptive Behavior: Disorderly, unsafe, or disrespectful behavior towards other customers or staff may result in termination of the service for the offending individual.

9. Dispute Resolution

• Complaints: For any service-related complaints, please contact our management immediately. We aim to resolve issues promptly and fairly.
• Governing Law: These Terms and any disputes related to the Services shall be governed by and construed in accordance with the by-laws of the District of Saanich and the laws of British Columbia.

10. Amendments

Scrubby's Laundromat reserves the right to modify these Terms at any time. Updates will be displayed at the premises and on our website. Continued use of our services will constitute acceptance of the revised Terms.

11. Miscellaneous

• Severability: If any provision of these Terms is held invalid, such provision shall be reformed only to the extent necessary to make it valid. The remaining provisions will continue in full force and effect.
• Entire Agreement: These Terms constitute the complete agreement between the customer and Scrubby's Laundromat regarding the Services.

12. Additional Considerations

• Delicate Items: If you have items that require special handling, consult our staff or management for any specific procedures to ensure proper cleaning.
• Time Monitoring: We encourage customers to monitor their laundry process closely. Machines are sometimes programmed to continue beyond the standard operating times, and unattended items might suffer from over-drying or other effects.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

 

Operational Guidelines

A. General Guidelines

• Read All Posted Instructions and Ask The Staff For Guidance: Some machines are fitted with manufacturer instructions. Some machines (front-load washers) are operated by our staff only. Customers should follow instructions before use.
• Report Issues Promptly: If you notice any malfunctions, spillage, or unusual sounds, notify the staff immediately.
• Keep the Area Clean: Dispose of trash, avoid leaving personal items behind, and keep the floor around machines clear to reduce the risk of accidents.
• No Overloading: Overfilling machines can lead to poor washing or drying performance, damage the equipment, and may void any service guarantees.
• Separation of Laundry: Sort your laundry based on colors and fabric types to protect your garments and ensure optimal cleaning and drying.

B. Washing Machine Operational Guidelines

   1. Preparation

• Inspect Your Laundry: Check all pockets and remove any objects that could damage the machine or your clothes.
• Separate Laundry: Divide items by color, fabric type, and soiling. Ask the staff for guidance on machine capacity.

   2. Loading the Machine

• DO NOT OVERLOAD: Ensure the drum isn’t overfilled; it should have space to allow proper agitation. The staff may inspect the machine if overloading is suspected, and may stop the machine if it is overloaded. Ask the staff for guidance on machine capacity.
• Distribute Evenly: Place clothes evenly in the drum so the machine can operate efficiently.
• Choose a Cycle: Select the wash cycle that best fits your laundry type (eg. delicate, permanent press, heavy).

   3. Detergents and Additives

• Use the Correct Amount: Overusing detergent can leave residue, and underusing may result in ineffective cleaning. Follow recommendations on detergent packaging.
• Select Suitable Additives: Use fabric softeners or bleach only if recommended for both your clothing and the machine’s cycle.

   4. During the Operation:

• Start the Machine: Once loaded and settings are chosen, press the start button.
• Monitor Briefly: Periodically check that the machine is operating normally.

   5. After Use:

• Remove Laundry Promptly: Avoid leaving laundry beyond the cycle time to prevent wrinkles and musty odors.
• Report Any Issues: Inform staff if the machine stops mid-cycle or seems to malfunction.

C. Dryer Operational Guidelines

   1. Pre-Drying Steps

• Clean the Lint Filter: Before every use, remove any lint buildup from the dryer filter to improve efficiency, save energy, and lower fire risk.
• DO NOT OVERLOAD: Overloading can cause uneven drying, increased drying times, increased drying costs, and can damage the machine belts. Items should be loose in the dryer. The staff may inspect the machine if overloading is suspected, and may stop the machine if it is overloaded. Ask the staff for guidance on machine capacity.
• Check Care Labels: Verify that the garments are dryer-safe.

   2. Operating the Dryer

• Select the Correct Setting: Choose the appropriate heat or cycle based on your fabric type. Many dryers have settings (eg. delicates, permanent press, regular).
• Set the Timer: Adjust the drying time according to the load size and the moisture content. Energy-saving models may have sensors that automatically end the cycle when clothes are dry.
• Start and Monitor: After starting the machine, listen for any irregular noises. Some machines have audible alerts to indicate cycle completion.

   3. Post-Drying

• Check Results: Ensure your clothes are dry. If you need additional drying time, add a few more minutes.
• Clean Remaining Lint: Once drying is complete, double-check the lint filter and remove any new lint to maintain the dryer’s performance.
• Remove Clothes Promptly: Prompt collection helps prevent wrinkles and frees up the machine for other users.

D. Additional Safety Considerations

• Electrical Safety: Users are prohibited from altering or tampering with any machines or devices.
• Wet/Slippy Floors: As a result of spills and regular mopping, the flooring may be wet or slippery. Customers are expected to walk with care. There should be no running or horseplay in the laundromat.
• Emergency Procedures: In the case of an emergency, customers are expected to exit the laundromat by either of the two front doors, or alternatively by the rear door, and inform the staff or call local emergency services as necessary.

These operational guidelines - informed by industry practices and maintenance guides - are intended to ensure both equipment longevity and the best user experience, while maintaining optimal safety standards.